Scale Customer Support & Lower Cost Per Ticket
FirstSupport automates key operational support workflows from responding to customers, assisting support agents, QA, knowledge builder, issue captures, and more — resulting in
up to a 10x reduction in cost per ticket, while ensuring excellent customer satisfaction
Awesome pricing, designed to cut your existing cost
A scalable solution with predictable pricing — better deals than traditional outsourcing firms or other solutions
Starter
An ideal plan for small businesses and start-ups to experience our product
$60 (billed annually)
- 1,000 Billable Tickets per month
- Ticket Deflector
- Chat Widget
- Agent Assist
- Integrate with all channels
- Extra ticket charged at $10 per 100 tickets
Pro
Perfect for small / medium sized businesses.
$250
- 5,000 Billable Tickets per month
- Ticket Deflector
- Chat Widget
- Agent Assist
- Continuous QA
- Insight Capture & Analytics
- Integrate with all channels
- Extra ticket charged at $9 per 100 tickets
Grow
Advanced plan for growing businesses, offering higher limits and premium features
$400
- 10,000 Billable Tickets per month
- Ticket Deflector
- Chat Widget
- Agent Assist
- Continuous QA
- Insight Capture & Analytics
- Integrate with all channels
- Extra ticket charged at $8 per 100 tickets
- Dedicated support
Enterprise
Tailored solutions for your custom needs
Custom
- Custom integrations
- Custom fine-tuned AI model
- Custom analytics & reporting
- SLA Support
Frequently asked questions
If you can’t find what you’re looking for, email our support team at [email protected]
How are billable tickets counted?
Tickets are only counted as billable when our AI automation is applied to them. If our AI is not used on a ticket, it is not included in the billable count. We ensure we only charge for what you use
What types of integrations are supported?
We currently support integrations with Zendesk and Discord. Our system can also connect to various customer channels like website chat widgets, email, WhatsApp, and inquiry forms on help centers. If you use a different platform, do not worry — reach out to us, and we will explore implementing your integration within 1-2 weeks.
What model do you use?
Our default model is GPT-3.5, which is typically more than sufficient for most needs. However, if your situation requires a different model, we can switch it instantly once you contact us. We recommend fine-tuning the model for training after a few months of usage for optimal results
How many languages are supported?"
We support over 50 languages, encompassing all languages that are compatible with ChatGPT. This broad range ensures versatile and inclusive communication capabilities for your customer support
What actions can the AI perform?
Our AI can execute actions either directly or with your prior confirmation, such as updating account statuses or retrieving shipment information. By connecting with APIs and third-party platforms (e.g. Shopify, Stripe, Woocommerce), our AI assistant is equipped to access knowledge and take necessary actions efficiently.
What can I train my AI with?
You can train your AI assistant using various types of documents and websites, including Google Docs, PDFs, Zendesk Help Center articles, sitemaps, domains, URLs, and more. Additionally, you can ensure it stays synchronized with any updates.
Get started today
Start your two-week free trial today
We will get in touch to help you streamline your support strategy.